November 20, 2009
November 17, 2009
With Social Media, Who Needs Santa?
‘Tis the season for social media. Seventeen percent of U.S. consumers plan to leverage social media sites to assist in their holiday shopping this year. The majority (60 percent) will do so to seek…
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Where social media's "It Boy" cut his teeth - CNN Fortune
Before getting into gaming, Farmville’s father was a player in the glam world of online tech support. .Before Zynga, there was SupportSoft.Prior to launching the hot social gaming outfit that spawned…
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Social Media Like Twitter Change Customer Service
Hailed as the Next Big Thing, customer service through Twitter, as well as other social-networking sites, is a work in progress.
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